CUSTOMER CARE QUESTIONS

All HWS extensions are sourced from India.

Our raw and unprocessed India-sourced hair comes from temple donors.

We Have Flat Wefts For Straight, Wavy, Curly, And Super Curl. 

Each Soull bundle Is conditioner-washed (Co-washed)

before we ship them to you.


 

All Hair Must Be Purchased Online.

You may check out with the $10.00 Delivery Option.

For this delivery option, the hair will be delivered to any salon.

The hair will be shampooed and conditioned -- ready to be installed. 

The salon must be within 15 miles from downtown New Haven

 

Or….

 

You may check out with the $5.00 option to pick up your purchase.

Most orders can be ready within 24-72 hours.

 

Return Policy

No Refunds. Exchange Upon Approval. 

 

We believe our customers are our biggest assets.

Without you, there is no us.

In the event you need to reach a live person, you are able to call our Customer Service Number 

475-221-5354

 

While we do not offer refunds. 

We welcome your feedback on any problems you may experience. 



 

Hair Care & Tips

 

-Quality Hair is as good as the maintenance it receives. 

Use products that are sulfate-free.

-Keep styling products to a minimum to prevent weighing down the hair. 

-Professional coloring recommended 

-Visit your stylist regularly to have your hair and extensions maintained with thorough cleaning and drying.